By accessing or using Complai ("the Service"), you agree to be bound by these Terms of Service. Please read them carefully before proceeding.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Complai ("we," "us," or "our"), governing your access to and use of the Complai platform, including all associated software, content, AI-generated outputs, and support services (collectively, the "Service").
By creating an account, submitting an assessment, purchasing a subscription, or otherwise accessing the Service, you represent that:
If you do not agree to these Terms, you must immediately cease use of the Service and close any accounts you have created.
Complai is a software-as-a-service (SaaS) platform that uses artificial intelligence to assist organisations in understanding and addressing their compliance obligations. The Service includes, but is not limited to:
The Service is intended as a decision-support tool. All AI-generated outputs are produced for informational purposes and represent a starting point for your compliance programme. Complai does not provide legal, regulatory, or professional auditing services, and nothing in the Service constitutes legal advice. You should engage qualified legal and compliance professionals before relying on any output from the Service for certification, audit, or regulatory purposes.
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with reasonable notice where practicable.
To access the full features of the Service, you must complete an assessment and create an account. When registering, you agree to provide accurate, current, and complete information including your company name, business email address, and team size. You must update this information promptly if it changes.
You are responsible for:
You may not share your account credentials with any third party or permit multiple individuals to access the Service using the same account, unless you have purchased a plan that expressly permits multi-user access.
We reserve the right to suspend or terminate accounts where we reasonably suspect a breach of these Terms, fraudulent activity, or misuse of the Service.
Certain features of the Service require a paid subscription. All payments are processed securely through Stripe, a third-party payment processor. By providing payment details, you agree to Stripe's Terms of Service and authorise us to charge your selected payment method on a recurring basis in accordance with your chosen plan.
Billing: Subscriptions are billed on a recurring basis (monthly or annually, as selected at checkout) from the date of your initial purchase. Charges will be automatically applied to your payment method at the start of each billing period.
Price Changes: We reserve the right to change our subscription pricing. Where we do so, we will provide at least 30 days' notice via email to the address associated with your account. Continued use of the Service after the effective date of the price change constitutes your acceptance of the new pricing.
Cancellation: You may cancel your subscription at any time through your account dashboard or by contacting us at hello@mycomplai.com. Cancellation will take effect at the end of the then-current billing period, and you will retain access to the Service until that date. We do not provide refunds for partial billing periods or unused portions of a subscription, except where required by applicable law.
Taxes: All prices are exclusive of applicable taxes (including VAT where applicable). You are responsible for all taxes associated with your purchase.
Failed Payments: If a payment fails, we will attempt to notify you and may suspend access to the Service until the outstanding balance is settled.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service:
We reserve the right to investigate any suspected violations and to suspend or terminate access to the Service without notice where we determine, in our sole discretion, that a violation has occurred.
Our Intellectual Property: The Complai platform, including its software, user interface, branding, trademarks, logos, and underlying technology (excluding AI-generated outputs delivered to you), is and remains the exclusive intellectual property of Complai and its licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property other than the limited licence to use the Service as described herein.
Your Content: You retain all ownership rights in any information, data, or content you submit to the Service ("Customer Data"), including company information, answers to assessment questions, and descriptions of your tooling and processes. You grant us a limited, non-exclusive licence to process and use your Customer Data solely to the extent necessary to provide and improve the Service.
AI-Generated Outputs: All compliance reports, gap analyses, policy documents, and other outputs generated by the Service based on your Customer Data are assigned to you upon generation. You own the AI-generated outputs produced from your assessments. We retain no proprietary interest in those specific outputs. You may use, modify, distribute, and adapt them for your internal business purposes without restriction.
Feedback: If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a royalty-free, worldwide, perpetual licence to use such feedback for any purpose, including improving and developing the Service, without compensation or attribution to you.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that:
AI language models, including those used to power Complai, may produce outputs that are incomplete, inaccurate, or inconsistent. You are solely responsible for reviewing, validating, and acting upon any outputs generated by the Service. Complai is a productivity tool, not a substitute for qualified legal, regulatory, or audit advice.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPLAI, ITS DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:
In all cases, our total aggregate liability to you for any claims arising under or in connection with these Terms or the Service shall not exceed the greater of (a) the total amount paid by you to Complai in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred pounds sterling (£100).
These limitations apply whether the claim is based in contract, tort (including negligence), strict liability, or any other theory, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full.
These Terms and any dispute or claim arising out of or in connection with them (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, provided that we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or prevent unauthorised use of the Service.
We reserve the right to update or modify these Terms at any time at our sole discretion. When we make material changes, we will notify you by:
The effective date at the top of these Terms will be updated accordingly. If you continue to use the Service after the revised Terms take effect, you will be deemed to have accepted the updated Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription before the effective date of the changes.
For non-material changes (such as corrections to grammar or formatting), we may update these Terms without notification, and the revised version will take effect immediately upon posting.
If you have any questions, concerns, or requests relating to these Terms of Service, please contact us:
We aim to respond to all enquiries within five (5) business days.